Confused About Timeshare - Privacy Policy

Your Privacy

At Confused About Timeshare, we are committed to protecting and respecting your privacy.

Please read the privacy Policy carefully as it explains who we are, when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure. The Policy also explains your rights in relation to your personal information and how to contact supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to data protection laws and we are responsible as "controller" of that personal information for the purposes of those laws.

Who are we?

We are CAT Sales & Marketing Ltd trading as Confused About Timeshare, registered in England with company number 9065092, having its registered office at Rourke House, Watermans Business Park, Staines Upon Thames, TW18 3BA.

We trade as Confused About Timeshare and are a full service timeshare resale company.

You can contact us about how we handle your personal information by email to info@confusedabouttimeshare.co.uk or in writing to:

Confused About Timeshare
Rourke House
Watermans Business Park
Staines Upon Thames
TW18 3BA

How do we collect information about you?

We collect personal information that you choose to provide:

When you make an enquiry online through our website, by email or by phone;
If you contact our company about a general timeshare ownership/membership resale related enquiry or about purchasing, selling or renting a timeshare ownership/membership we will only ever ask you for the data required to perform these obligations;
Through your use of our website, www.confusedabouttimeshare.co.uk you may provide us with personal information such as your name, contact details and nature of your enquiry and questions about your enquiry.

What type of information is collected from you?

Your name and contact details, along with the nature of your enquiry and your questions.

If you decide to pursue through our company the purchase, resale, rental or use our transfer of ownership service for a timeshare ownership/membership we will at this stage require further information about the ownership we will be assisting you with and any billing information that is necessary to allow us to perform our obligations under any proposed agreement that you and we enter into.

We will only ever ask for information to enable us to provide the services and enquiry you have requested. We will never ask for more information than is necessary to perform the obligations you have requests or that may form part of our contract/agreement.

We will collect information from you from time to time in relation to your experience, feedback and comments when dealing with our organisation.

We do not sell or market your data that we collect to any third party companies.

IP addresses may be recorded in server logs.

How is your information used?

Under data protection law, we can only use your personal information if we have a proper reason for doing so. In order to use your personal information, we rely on the following legal bases:

Consent - You have given consent to the processing of your date for one or more specific purposes.
Contract - Processing is necessary for the performance of your initial enquiry and any contract/agreement that you enter into with our company.
Legal obligation - Processing is necessary for our compliance with a legal obligation to which we are subject to provide our services to you.
Legitimate interests - Processing is necessary for the purpose of the legitimate business purposes pursued by us, for example:

Updating you in relation to your initial enquiry.
Allowing us to manage and fulfil your enquiry and answer your questions relating to the enquiry you have made.
Directly marketing to you information about services we provide that maybe of interest to you. Send you communications which you have requested or that we think may be of interest to you. This may include offers we have available or special events and information.

We may use your information to:

process the legal transfer of ownership on your behalf for the purchase & sale (resale) of a timeshare ownership/membership relating to a contract/agreement you have entered into with us.
process a booking or reservation for you if you have rented a timeshare ownership/membership through our company.
make any special requests you have made to our company to allow us to perform our obligations arising from any contracts/agreements entered into by you and us
ask you for your views or comments on the services we provide.
notify you of changes to our services.
to record your interactions with us in order to perform our obligations arising from your initial enquiry and being able to answer your questions and to perform our obligation arising from any contracts/agreements entered into by you and us.

If you do not provide personal information we ask for, it could delay or prevent us from providing the services you have requested to you.

How long will your personal information be kept?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our legal obligations (e.g. financial record keeping).

We will hold your personal information on our systems only for as long as is necessary for the relevant obligation to be performed, or as long as is set out in any relevant contract/agreement you hold with us. In any case, unless legally required, we will not hold your personal information for any more than 4 years.

Who has access to your information?

We routinely share your personal information with:

Third Party Service Providers working on our behalf: we may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of providing services to you on our behalf (for example to provide translation services, accountancy practise who are required to see copies of our financial records and or contracts and agreements. We share details for the purpose of completing purchase and sale agreements with our escrow/stakeholder. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we ensure appropriate safeguards are in place that require them to keep your information secure, in accordance with data protection laws, and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our approved suppliers, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Data Processors working on our behalf: we use software providers to process your personal information on our behalf. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we ensure appropriate safeguards are in place that requires them to keep your information secure, in accordance with data protection laws. Where we use a Third Party Data Processor we will ensure they uphold the same level of confidentiality and security that we maintain when handling your information, in accordance with data protection laws.

Law Enforcement/Regulatory Bodies: we may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

Other Parties: we may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We will not share your personal information with any other third party.

Your rights

Under data protection laws, you have the following rights, which you can exercise free of charge.

The accuracy of your information is important to us. You have the right to require us to correct any mistakes in your personal information we hold. If any of the information we hold about you is inaccurate or out of date, please let us know. You can contact us by email to info@confusedabouttimeshare.co.uk or in writing to:

Confused About Timeshare
Rourke House
Watermans Business Park
Staines Upon Thames
TW18 3B

You have the right to ask for a copy of the information Confused About Timeshare holds about you.

You have the right to require us to delete your personal information, in certain situations.

You have the right to receive a copy of all personal information we hold about you in a structured format.

You have the right to object at any time to our processing of your personal information for direct marketing (including profiling) and in certain other situations (e.g. processing carried out for the purpose of our legitimate interests). You can change your marketing preferences at any time. If you do not want to receive direct marketing communications from us please follow the unsubscribe link on our communications or contact us.

Confused About Timeshare does not make any automated decisions based on information we hold about you.

You have the right to request we restrict the processing of your personal information for certain purposes only (e.g. if you contest the accuracy of the data).

For further information on each of those rights, including the circumstances in which they apply, please contact us.

If you think we have not handled your personal information correctly you have the right to lodge a complaint with the Information Commissioner's Office who act as the Supervisory Authority for enforcement of relevant data protection legislation in the UK. More information about how to make a complaint can be found at: https://ico.org.uk/concerns/

You have the right to expect us to carry out any request with respect to any of your rights under data protection laws within 30 days where the request is not manifestly unfounded or excessive.

Security precautions are in place to protect the loss, misuse or alteration of your Personal Information

When you give us personal information, we take steps to ensure that it is treated confidentially and held securely.

Once we have collected your information, we make our best effort to ensure its security on our systems and in physical form. Where data is stored electronically we take steps to ensure your information is accessed only by those who need it to administer your enquiry or contract/agreement that you and we may enter into. Your personal data is always encrypted when being sent between our systems, this is shown by the lock icon in your web browser. Where possible your personal data is also encrypted at rest. Where we are storing information about you in physical paper format, this is stored securely and access restricted to only those who need it to administer your enquiry or any contract/agreement that you and we may enter into.

Credit or debit card details are encrypted and protected by our card payment provider. Any card details you may supply are processed using a secure server and fully encrypted.

Use of 'cookies'

Our websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our websites.

What types of cookies are used on this site?

Site Analytics - We use Google Analytics to help analyse use of our website. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Social Sharing - This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction, and makes your transition between the sites more seamless.

How do I disable/enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions. For example, in Internet Explorer, you can go to the Tools/Internet options/Security and Privacy Tabs to adapt the browser to your expectations. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as 'P3P' features (Privacy Preferences Platform).

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

open 'Windows Explorer'
click on the 'Search' button on the tool bar
type "cookie" into the search box for 'Folders and Files'
select 'My Computer' in the 'Look In' box
click 'Search Now' Double click on the folders that are found
'Select' any cookie file
hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select 'cookies' in the 'Help' function for information on where to find your cookie folder.

Links to other websites

Our website may contain links to other websites. This Policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, we will require your parent/guardian's permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2018.

Privacy Policy